customer relations

customer relations
1) N-PLURAL Customer relations are the relationships that a business has with its customers and the way in which it treats them. [BUSINESS]

Good customer relations require courtesy, professionalism and effective response.

2) N-UNCOUNT Customer relations is the department within a company that deals with complaints from customers. [BUSINESS]

...Tucson Electric's customer-relations department.


English dictionary. 2008.

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  • customer relations — UK US noun COMMERCE, MARKETING ► [plural, U] the way that a company or organization deals with its customers, and the relationship it has with them: excellent/good/strong customer relations »The company has a reputation for excellent customer… …   Financial and business terms

  • customer relations — /ˌkʌstəmə rɪ leɪʃ(ə)nz/ plural noun relations between a company and its customers …   Marketing dictionary in english

  • customer relations management — /ˌkʌstəmə rɪ leɪʃ(ə)nz ˌmænɪdʒmənt/, customer relationship management /ˌkʌstəmə rɪ leɪʃ(ə)nʃɪp ˌmænɪdʒmənt/ noun the management of relations between a company and its customers, keeping them informed of new products or services and dealing… …   Marketing dictionary in english

  • Customer Relations Management — (CRM)    CRM is software technology that keeps track of customer preferences at the retail level …   Historical Dictionary of the Fashion Industry

  • relations — re‧la‧tions [rɪˈleɪʆnz] noun [plural] 1. official connections between countries, companies etc: relations with/​between • a bid to improve diplomatic relations with Beijing • the development of economic relations between the two regions 2. the… …   Financial and business terms

  • customer — noun ADJECTIVE ▪ big, favoured/favored (esp. BrE), favourite/favorite (esp. AmE), good, important, key, large, major ▪ They are one of our biggest custom …   Collocations dictionary

  • customer */*/*/ — UK [ˈkʌstəmə(r)] / US [ˈkʌstəmər] noun [countable] Word forms customer : singular customer plural customers 1) a) a person or company that buys goods or services Supermarkets use a variety of tactics to attract and retain customers. Discounts are …   English dictionary

  • Customer relationship management — (CRM) is a widely implemented strategy for managing a company’s interactions with customers, clients and sales prospects. It involves using technology to organize, automate, and synchronize business processes principally sales activities, but… …   Wikipedia

  • Customer dynamics — is an emerging theory on customer business relationships that describes the ongoing interchange of information and transactions between customers and organizations. These exchanges occur over a wide range of communication channels, such as phone …   Wikipedia

  • Customer Lobby — Type Private Industry Business ratings and reviews Founded September 2007 Headquarters …   Wikipedia

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